Returns & Exchanges
At Fitelo Store, we want you to be completely satisfied with your purchase. If your fashion items don't fit or meet your expectations, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Log into your Fitelo account, navigate to your order history, and select the items you wish to return or exchange.
Pack Your Items
Place the original items in their original packaging with all tags attached to ensure they remain in unworn, resaleable condition.
Ship the Package
Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized courier location.
Receive Refund or Exchange
Once our quality team inspects the returned goods, your refund will be processed to your original payment method or your exchange will be shipped out within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing