Frequently Asked Questions
Everything you need to know about your Fitelo Store experience.
How do I determine the right size for my clothing?
We provide a detailed size guide on every product page. We recommend measuring yourself and comparing it to our chart, as fit can vary between slim and oversized styles.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn items with original tags attached. Simply initiate the process through our online returns portal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Do you offer international shipping?
Yes, Fitelo Store ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How should I care for my Fitelo garments?
To maintain the quality of your apparel, we recommend machine washing in cold water and air drying. Specific care instructions are also printed on the internal garment labels.